Closing an online casino account is a big step, and we get that https://aphrodite-be.eu/fr-be/legal-and-affiliates/. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page includes both voluntary closures and those we start, what becomes of your funds and bonuses, and how our affiliate programme runs under Belgian law. We lay out the steps we take and the legal thinking behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, contact our support team before you proceed. We revisit these procedures on a regular basis.
Voluntary Account Closure for Belgium Users
For players in Belgium and wish to close your Aphrodite Casino account, you can do so at any time by getting in touch with support or using the self-service features in your settings. We confirm your identity to prevent unauthorised requests. After that verification is complete, we disable your login and halt all promotional messages. Your real-money balance remains withdrawable after the closure, in line with the usual checks. We strive to finalise voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we clarify that before you confirm. We handle every request fairly and do not charge a closure fee. A confirmation email arrives in your inbox once the account is shut.
Account Closure Process
- File a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, with an ID document or proof of address.
- Confirm that you understand active bonuses will be forfeited.
- Pick a withdrawal method for any real-money balance still in the account.
- Receive a confirmation email once logins are no longer possible.
FAQ
How do I close my Aphrodite Casino account in Belgium?
You can submit a closure request through your account settings or by contacting support from your registered email address. We confirm your identity to stop unauthorised changes. Once verified, we close the account and issue a confirmation email. Most voluntary closures finish within two business days. If identity checks are necessary, it might take a little longer, but we update you posted at each step.
What happens to my remaining balance if I close my account?
No. A legitimate real-money balance is yours. We transfer funds after anti-money laundering and identity checks. If the original payment method is unavailable, we require alternative verified bank details. Active bonuses or pending rewards may be forfeited, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Can Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may close an account if we identify suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We notify you by email and release any funds you’re legally entitled to withdraw. In serious cases, authorities may direct us to freeze funds temporarily.
How long does account closure take?
Self-initiated account closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also impact the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally forfeited when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Does closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts differ.
What period do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we delete or anonymise the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.
Partnership Programme and Legal Notice
Our affiliate programme operates under strict Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, mark all content as 18+, avoid misleading claims, and never target self-excluded users. We oversee affiliate activity and may pause or conclude relationships for non-compliance. Terminating an affiliate agreement is distinct from terminating a player account. When an affiliate agreement ends, we insist on immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and maintains our programme honest. We document every affiliate decision.
Affiliate Duties After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Clearly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
Management of Funds of Account Balances and Promotions
Shutting down your account does not mean losing legitimate funds. We return real-money balances after AML and identity verification, using the original payment method whenever possible. If that method isn’t available, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals proceed via the normal approval process unless a payment dispute is open. We keep a full financial log for every closed account, which helps sort out any disputes later.
Recap
Aphrodite Casino manages account closure for Belgian users as a controlled, fair process. You can shut down your account on your own terms, and we only close it for defined legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and pull our materials after termination. Data retention continues only as long as the law requires. If you’re contemplating closure, start in your account settings or contact support. We’re here to help if questions emerge.
Account Closure by Operator
Aphrodite Casino could close an account without your request if we identify suspected fraud, a terms violation, a failed identity verification, or a legitimate order from Belgian authorities. We proceed only after an internal assessment and advise you by email. Funds you’re legally entitled to withdraw are repaid after compliance checks. In grave cases, like money laundering or fraud, we might block funds and notify the pertinent Belgian authority. This step is rare and we keep it proportionate. We document the reason internally but only reveal what the law authorizes. We also respect decisions taken by the national exclusion register.
Information Storage After Account Termination
We keep certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Storage durations follow applicable law and our internal schedule. After that timeframe closes, we remove or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We process all data requests promptly and securely.
